Clegg Gifford & Co COVID-19 Update
We trust you are well and staying safely indoors!
We wanted to take a moment to walk you through our company’s COVID-19 approach to date and more information about the way we will be working in the coming weeks.
Our first priority is ensuring the health, safety, and wellbeing of our staff and customers.
Our second priority is that we continue to do our part in not propelling this disease. It is only going to be reduced by obeying the Prime Minister’s directives and to that end we are working to fully embrace the spirit of the current efforts. Therefore our decisions are taken in this context, whist also ensuring we are operating effectively. As a result, we are changing the way in which we will be working and operating during the onset of the COVID-19 pandemic.
Actions Taken to Date:
February and early March – preparations and planning began to tailor our Business Continuity Plans (BCP) to adapt to the fluid situation regarding the spread of the corona virus. We tested systems and remote access and prepared for the mass deployment of staff to work from home in the near future.
13th March – Began limiting and closing some of our busier branches to the public to ensure personal contact was reduced to help minimise the spread of the virus. We also restricted all non-essential business travel and stopped external face-to-face meetings.
16th-22nd March – Our staff that continued to operate within an office or branch began social distancing by 2 metres. Customers continued to be serviced by phone and email with minimal impact.
23rd March – To support the efforts to stop the spread of the virus, our staff have been provided with guidance and advice to give them the ability to work remotely and the processes and tools have been adapted to accommodate the Prime Minister’s guidance on limiting travel / encouraging working from home.
Throughout this transition, we have continued to operate effectively. This operational posture includes all aspects of what we do and how we service customers as part of the full-cycle offering we provide.
We are confident that the strategies we have in place are robust, and we will continue to keep pace with developments, adapting our approach as required.
How can our customers and external stakeholders help at this time
Our staff are now predominantly working remotely at home. They have access to the full suite of systems and telecoms so are able to service your policy requirements and claims, as normal. However, if you can communicate by email, this would be preferred and recommended as we can service these requests at a quicker rate – enabling managers to best allocate resources to tasks.
We request that you refrain from using physical post, as we would like to keep this to a minimum. Whilst there is no firm evidence of how the virus spreads on surfaces, limiting any touch points and contacts is always preferable to better minimise exposure. We will therefore email all documents that we can and only post what we cannot email (such as Windscreen Insurance Discs in Guernsey).
If we do not have an email address on file for you, a member of staff may be in contact with you by phone to update our records. If you are aware that either you have changed your email address or have created a new one, please contact us directly.
As for other stakeholders, including insurance partners and claims related firms; we ask that you also refrain from using post wherever possible and instead email submissions and amendments into our teams for onward processing. Physical post requires staff to continue to travel and ultimately we ask that you support the wider efforts by adopting email-only correspondence channels.
In terms of sharing news and updates – this note is considered current until further notice or material change, which will be shared with you. We will update our social media pages with any further pertinent information / changes in the coming weeks.
We look forward to resuming face-to-face interaction in the near future and we thank you for your support.
Throughout this period – our staff are available and even with some branches physically shut, staff are available to assist you via phone or email. Please see below for full details.
Please stay safe and healthy, and do not hesitate to contact us for any insurance issues in the meantime.