Claims Negotiator


To deal with all aspects of both first party and third party claims including, but not limited to; customer claims, third party damage claims, credit hire and credit repair damage claims within agreed quality and service standard up to the specified handling authority limit.



Key Responsibilities

  • Adhere to all company policies and procedures.
  • Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
  • Manage individual first and third party claims from cradle to grave to successful conclusion. Negotiate settlement of claims in a proactive & cost effective manner.
  • Provide an A class claims service to both first and third parties.
  • Monitor individual claims on a daily basis, controlling the overall claims costs.
  • Intervene on individual claims in order to keep claims costs to a minimum, this will include intervening and providing claimants with a replacement hire vehicle via our panel supplier.
  • Attend relevant market forums.
  • Contribute to plans for managing all aspects claims issues that arise from time to time.
  • Be aware of market developments regarding credit hire, credit repair and third party damage claim management.
  • Ensure awareness of TCF and how customers are managed.
  • Ensure awareness and understanding of Financial Crime.


Skills and Competencies

  • Ability to work on own initiative
  • Good communication skills
  • Able to meet deadlines and manage time effectively
  • Ability to multi-task and prioritise workload
  • Use the in house systems
  • Identify problems & communicate accordingly
  • Comply with FCA and audit requirements
  • Escalate any conflicting work requests



  • Previous experience in dealing with first and third-party damage, including credit hire claims including subrogated recoveries
  • A reasonable level of understanding of the MIB, RTA and Article 75 status
  • A basic understanding of the Civil Procedure Rules
  • A high level of understanding for both the ABI GTA/Non GTA credit hire processes
  • Experience in negotiating litigated claims



  • Ideally you will either be Cert CII qualified or working towards this qualification
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