Claims Triage Handler – 12 Month FTC


To assist the claims department with both administrative tasks and the first notification process.



Key Responsibilities

  • Adhere to all company policies and procedures.
  • Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
  • Reviewing and actioning all new claims received.
  • Call Policyholders to take notification of the claim.
  • Call Third party representatives to establish details of a claim.
  • Answer incoming claims enquiry calls.
  • Action daily tasks, diary and post.
  • Instructing engineers on cases
  • Instructing VRG to intervene on fault claims.
  • Referring claims to underwriting
  • Referring claims to validation.


Skills and Competencies

  • Ability to work on own initiative
  • Pleasant and confident telephone manner
  • Excellent communication skills; verbal and oral
  • Able to prioritise workload and multi-task to ensure deadlines are met
  • Trustworthy, Reliable, Approachable, Flexible, Punctual, Responsible, Accountable, Professional and Methodical
  • Good organisation skills
  • Excellent attention to detail
  • Good team Player
  • Self-motivated
  • Pro-active approach
  • Identify problems & communicate accordingly
  • Comply with FCA and audit requirements
  • Be positive & enthusiastic about what you do



  • Previous experience in a similar role would be preferable
  • Experience using Microsoft Packages



  • Educated to GCSE level
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