Summary

To assist the claims department with both administrative tasks and the first notification process.

Key Responsibilities

• Adhere to all company policies and procedures.
• Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
• Reviewing and actioning all new claims received.
• Call Policyholders to take notification of the claim.
• Call Third party representatives to establish details of a claim.
• Answer incoming claims enquiry calls.
• Action daily tasks, diary and post.
• Instructing engineers on cases
• Instructing VRG to intervene on fault claims.
• Referring claims to underwriting
• Referring claims to validation.

Skills and Competencies

• Ability to work on own initiative
• Pleasant and confident telephone manner
• Excellent communication skills; verbal and oral
• Able to prioritise workload and multi-task to ensure deadlines are met
• Trustworthy, Reliable, Approachable, Flexible, Punctual, Responsible, Accountable, Professional and Methodical
• Good organisation skills
• Excellent attention to detail
• Good team Player
• Self-motivated
• Pro-active approach
• Identify problems & communicate accordingly
• Comply with FCA and audit requirements
• Be positive & enthusiastic about what you do

Experience

• Previous experience in a similar role would be preferable
• Experience using Microsoft Packages

Qualifications

• Educated to GCSE level