Underwriting Quality Control Assessor

Purpose

Primarily responsible for ensuring adherence to underwriting manuals by way of reviewing, critiquing and feeding back findings on reviews to Head of Quality Control. The role can be conducted predominantly from home (once fully trained), but that some office attendance (usually once a week) and at meetings (as required) is to be expected and accepted as part of this role.

Key Responsibilities

  • Adhere to all company policies and procedures.
  • Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
  • Delivering good outcomes for customers and putting the customer’s interests first.
  • Ensure the customer understands what we sell and support the customer in anyway you can.
  • Perform QC reviews of files in accordance with the QCP and accepted quality control standards, including individual audits and TCF reviews. Adhere to Underwriting conditions and other key areas as laid out in the QCP.
  • Complete reviews of files pursuant to underwriting or claims manuals.
  • Complete desk review of pricing, documentation and other requirements as outlined in the QCP guidelines.
  • Perform quality control pre-issuance reviews on selected files.
  • Perform analysis of policy documentation to determine if appropriate policy has been issued and meets eligibility requirements/clients demands and needs.
  • Review multiple files based on requirements listed to ensure delegated authority, Service Level Agreements and other pertinent guidelines are met.
  • Conduct call reviews to ensure that customers are provided with all relevant disclosures and information in line with internal standards and regulatory requirements.
  • Assist Head of QC in preparing and maintaining annual Quality Control Programs (QCP) for QC of the Underwriting Departments for Board approval and subsequent implementation.
  • At times assist Head of QC in preparing of deliver monthly/quarterly reports of the QC findings revealed by the QC reviews of underwriting files to Senior Management and other appropriate stakeholders following review.
  • At times assist Head of QC in providing feedback to Underwriting line managers on staff quality issues, discuss trends and agree solutions to issues raised having carried out route cause analysis where appropriate.
  • Review files specifically requested by various stakeholders for audit purposes.
  • Perform other duties as assigned.
  • Assist with ad-hoc audits as required and at short notice where your expertise is welcomed
  • Complete all internal training modules as allocated on Clever Cleggs’ Training Academy.
  • Personal responsibility for ensuring completion of a minimum 15 hours Continual Professional Development (CPD) and setting aside time to ensure own training requirements are met.

 Product and Technical Knowledge           

  • Good working knowledge of Open GI.
  • Remain current with regulation changes from governmental/regulatory agencies, as well as policy changes and any other agency affecting the company’s UW process, or more generally impacting on conduct rules.
  • Remain current with developments on Clegg Gifford product range by reading product guidelines and policy wordings.
  • Able to review underwriting files and understand the underlying products
  • Keep up to date on market developments regarding underwriting.
  • Ensure awareness and understanding of Financial Crime and how it is managed.
  • An understanding of the legal principles of insurance and insurance contracts including Clegg Gifford’s obligations to insurers.

Conduct Rules

  • You must act with integrity.
  • You must act with due skill, care and diligence.
  • You must be open and cooperative with the FCA, the PRA and other regulators.
  • You must pay due regard to the interests of customers and treat them fairly.
  • You must observe proper standards of market conduct.
  • You must act to deliver good outcomes for retail customers.

Skills and Competencies

  • Excellent communication skills.
  • An understanding of the UK insurance market, including trends, risks and regulatory changes.
  • The ability to understand diverse client needs, including specific industry risks and business objectives.
  • Ability to manage time effectively, work under pressure and meet deadlines.
  • Excellent timekeeping and presentation of self & work.
  • Strong interpersonal and negotiation skills.
  • Articulate & Numerate.
  • Analytical and ability to solve problems.
  • Excellent attention to detail.
  • Highly organised with an ability to prioritise and deliver allocated tasks.
  • Ability to work alone and as part of a team.
  • Positive can-do attitude and strong team ethic.
  • Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).
  • Be positive, enthusiastic and motivational about what you do!

Experience

  • Minimum 3 years’ experience in an underwriting role in the Insurance industry. Within this, preferably over 1 years’ experience of auditing and/or supervising tasks.

Qualifications

  • GCSEs at grades 9 to 4 including English and Maths.
  • Preferably working towards associate degree in insurance (ACII).
  • Maintain Continuous Professional Development annually in line with the Insurance Distribution Directive and any accredited memberships.
Posted Under: