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Careers

Claims

Counter Fraud Negotiator

Clegg Gifford Group Romford

Summary

We are looking for a candidate who has a keen investigative eye and particular attention to detail.

The main purpose of this role is to pro-actively screen and investigate a portfolio of suspect motor accident claims. The role will be a hybrid of working from home and in the office, 1 day a week, based in Romford. The desired candidate will have at least 2-3 years’ experience of working in a similar counter fraud environment.

Summary

We are looking for a candidate who has a keen investigative eye and particular attention to detail.

The main purpose of this role is to pro-actively screen and investigate a portfolio of suspect motor accident claims. The role will be a hybrid of working from home and in the office, 1 day a week, based in Romford. The desired candidate will have at least 2-3 years’ experience of working in a similar counter fraud environment.

Apply Now
Claims

Apprenticeship Scheme – Claims

Clegg Gifford Group All branches

Summary

We will provide you with training and hands on experience of how a motor claim is handled from claim notification to closure. Our team has been nominated as one of four finalists for the prestigious “Claims Team of the Year”. So you’ll be joining a team recognised as one of the best in the UK!

Why Become a CG Apprentice?

Start work or carry on studying? The CG apprenticeship scheme lets you enjoy the best of both worlds; the opportunity to develop vital skills in the workplace and earn a competitive salary while you learn. It’s the ideal headstart in your career at a family owned business.

As an apprentice, you’ll be a permanent CG employee, working in insurance from day one. We are looking for enthusiastic individuals who have potential and a hunger to learn as you are the future of our business. So we’ll prepare you fully for success with early responsibility and ongoing development. By learning on the job, you’ll quickly become a technical specialist with the business knowledge to help our account managers and clients.

Quick Facts

  • Positions available nationwide
  • Competitive salary with yearly increases
  • Comprehensive on-the-job training
  • Full support towards professional qualifications

Full Support

Our business leaders will commit their time to helping you develop. The relationships you build give you an incredible opportunity to soak up valuable experiences and knowledge first hand. Here are some of the most important touchpoints at the start of your CG career:

  • Your Apprentice network – you’ll meet Apprentices from all areas of CG in the UK, helping you navigate our business and grow a support network from day one.
  • Business seniors – many experienced colleagues will be actively interested and involved in your development.
  • Your mentor – an experienced colleague who can help you out with career guidance, specific issues or any general thoughts or queries you have.

Application Process

  1. Online Application – Send a copy of your CV by clicking the “Apply Now” button below, outlining which career stream you would like to follow and why you feel you would be a good candidate.
  2. Interview – In some instances, you may be invited to a final formal interview which will focus on your knowledge about our business and the industry, as well as your motivation and commitment.
  3. Offer – We will make a decision quickly, taking into consideration your performance throughout the process. You will receive a phone call with the details of the offer.
  4. Welcome Day – Once you have completed your paperwork, you will be invited to a Welcome Day to meet other apprentices and members of your team.

Our Requirements

  • Minimum five A* – C grade GCSEs including English and Maths.
  • Numeracy, an analytical mind and consultancy skills.
  • Excellent verbal and written communication skills.
  • True understanding of the value of customer service.
  • Clear aptitude for teamwork, planning and organising.
  • Keen desire to build on your basic understanding of the requirement of insurance business and progress quickly in your career.

Summary

We will provide you with training and hands on experience of how a motor claim is handled from claim notification to closure. Our team has been nominated as one of four finalists for the prestigious “Claims Team of the Year”. So you’ll be joining a team recognised as one of the best in the UK!

Why Become a CG Apprentice?

Start work or carry on studying? The CG apprenticeship scheme lets you enjoy the best of both worlds; the opportunity to develop vital skills in the workplace and earn a competitive salary while you learn. It’s the ideal headstart in your career at a family owned business.

As an apprentice, you’ll be a permanent CG employee, working in insurance from day one. We are looking for enthusiastic individuals who have potential and a hunger to learn as you are the future of our business. So we’ll prepare you fully for success with early responsibility and ongoing development. By learning on the job, you’ll quickly become a technical specialist with the business knowledge to help our account managers and clients.

Quick Facts

  • Positions available nationwide
  • Competitive salary with yearly increases
  • Comprehensive on-the-job training
  • Full support towards professional qualifications

Full Support

Our business leaders will commit their time to helping you develop. The relationships you build give you an incredible opportunity to soak up valuable experiences and knowledge first hand. Here are some of the most important touchpoints at the start of your CG career:

  • Your Apprentice network – you’ll meet Apprentices from all areas of CG in the UK, helping you navigate our business and grow a support network from day one.
  • Business seniors – many experienced colleagues will be actively interested and involved in your development.
  • Your mentor – an experienced colleague who can help you out with career guidance, specific issues or any general thoughts or queries you have.

Application Process

  1. Online Application – Send a copy of your CV by clicking the “Apply Now” button below, outlining which career stream you would like to follow and why you feel you would be a good candidate.
  2. Interview – In some instances, you may be invited to a final formal interview which will focus on your knowledge about our business and the industry, as well as your motivation and commitment.
  3. Offer – We will make a decision quickly, taking into consideration your performance throughout the process. You will receive a phone call with the details of the offer.
  4. Welcome Day – Once you have completed your paperwork, you will be invited to a Welcome Day to meet other apprentices and members of your team.

Our Requirements

  • Minimum five A* – C grade GCSEs including English and Maths.
  • Numeracy, an analytical mind and consultancy skills.
  • Excellent verbal and written communication skills.
  • True understanding of the value of customer service.
  • Clear aptitude for teamwork, planning and organising.
  • Keen desire to build on your basic understanding of the requirement of insurance business and progress quickly in your career.
Apply Now
Accounts

Apprenticeship Scheme – Finance

Clegg Gifford Group All branches

Summary

We offer training and knowledge across numerous areas of finance including management accounts, credit control, purchase ledger, cashiering and finance administration. All skills and knowledge are transferable across many industries and will provide a solid base for future careers in finance.

Why Become a CG Apprentice?

Start work or carry on studying? The CG apprenticeship scheme lets you enjoy the best of both worlds; the opportunity to develop vital skills in the workplace and earn a competitive salary while you learn. It’s the ideal headstart in your career at a family owned business.

As an apprentice, you’ll be a permanent CG employee, working in insurance from day one. We are looking for enthusiastic individuals who have potential and a hunger to learn as you are the future of our business. So we’ll prepare you fully for success with early responsibility and ongoing development. By learning on the job, you’ll quickly become a technical specialist with the business knowledge to help our account managers and clients.

Quick Facts

  • Positions available nationwide
  • Competitive salary with yearly increases
  • Comprehensive on-the-job training
  • Full support towards professional qualifications

Full Support

Our business leaders will commit their time to helping you develop. The relationships you build give you an incredible opportunity to soak up valuable experiences and knowledge first hand. Here are some of the most important touchpoints at the start of your CG career:

  • Your Apprentice network – you’ll meet Apprentices from all areas of CG in the UK, helping you navigate our business and grow a support network from day one.
  • Business seniors – many experienced colleagues will be actively interested and involved in your development.
  • Your mentor – an experienced colleague who can help you out with career guidance, specific issues or any general thoughts or queries you have.

Application Process

  1. Online Application – Send a copy of your CV by clicking the “Apply Now” button below, outlining which career stream you would like to follow and why you feel you would be a good candidate.
  2. Interview – In some instances, you may be invited to a final formal interview which will focus on your knowledge about our business and the industry, as well as your motivation and commitment.
  3. Offer – We will make a decision quickly, taking into consideration your performance throughout the process. You will receive a phone call with the details of the offer.
  4. Welcome Day – Once you have completed your paperwork, you will be invited to a Welcome Day to meet other apprentices and members of your team.

Our Requirements

  • Minimum five A* – C grade GCSEs including English and Maths.
  • Numeracy, an analytical mind and consultancy skills.
  • Excellent verbal and written communication skills.
  • True understanding of the value of customer service.
  • Clear aptitude for teamwork, planning and organising.
  • Keen desire to build on your basic understanding of the requirement of insurance business and progress quickly in your career.

Summary

We offer training and knowledge across numerous areas of finance including management accounts, credit control, purchase ledger, cashiering and finance administration. All skills and knowledge are transferable across many industries and will provide a solid base for future careers in finance.

Why Become a CG Apprentice?

Start work or carry on studying? The CG apprenticeship scheme lets you enjoy the best of both worlds; the opportunity to develop vital skills in the workplace and earn a competitive salary while you learn. It’s the ideal headstart in your career at a family owned business.

As an apprentice, you’ll be a permanent CG employee, working in insurance from day one. We are looking for enthusiastic individuals who have potential and a hunger to learn as you are the future of our business. So we’ll prepare you fully for success with early responsibility and ongoing development. By learning on the job, you’ll quickly become a technical specialist with the business knowledge to help our account managers and clients.

Quick Facts

  • Positions available nationwide
  • Competitive salary with yearly increases
  • Comprehensive on-the-job training
  • Full support towards professional qualifications

Full Support

Our business leaders will commit their time to helping you develop. The relationships you build give you an incredible opportunity to soak up valuable experiences and knowledge first hand. Here are some of the most important touchpoints at the start of your CG career:

  • Your Apprentice network – you’ll meet Apprentices from all areas of CG in the UK, helping you navigate our business and grow a support network from day one.
  • Business seniors – many experienced colleagues will be actively interested and involved in your development.
  • Your mentor – an experienced colleague who can help you out with career guidance, specific issues or any general thoughts or queries you have.

Application Process

  1. Online Application – Send a copy of your CV by clicking the “Apply Now” button below, outlining which career stream you would like to follow and why you feel you would be a good candidate.
  2. Interview – In some instances, you may be invited to a final formal interview which will focus on your knowledge about our business and the industry, as well as your motivation and commitment.
  3. Offer – We will make a decision quickly, taking into consideration your performance throughout the process. You will receive a phone call with the details of the offer.
  4. Welcome Day – Once you have completed your paperwork, you will be invited to a Welcome Day to meet other apprentices and members of your team.

Our Requirements

  • Minimum five A* – C grade GCSEs including English and Maths.
  • Numeracy, an analytical mind and consultancy skills.
  • Excellent verbal and written communication skills.
  • True understanding of the value of customer service.
  • Clear aptitude for teamwork, planning and organising.
  • Keen desire to build on your basic understanding of the requirement of insurance business and progress quickly in your career.
Apply Now
Operations

Apprenticeship Scheme – Operations

Clegg Gifford Group All branches

Summary

Work alongside our business leaders to improve processes and functions that will enable CG to compete with the biggest names in Insurance. Develop your project management skills to oversee the completion of vital tasks whilst studying toward professional qualifications.

Why Become a CG Apprentice?

Start work or carry on studying? The CG apprenticeship scheme lets you enjoy the best of both worlds; the opportunity to develop vital skills in the workplace and earn a competitive salary while you learn. It’s the ideal headstart in your career at a family owned business.

As an apprentice, you’ll be a permanent CG employee, working in insurance from day one. We are looking for enthusiastic individuals who have potential and a hunger to learn as you are the future of our business. So we’ll prepare you fully for success with early responsibility and ongoing development. By learning on the job, you’ll quickly become a technical specialist with the business knowledge to help our account managers and clients.

Quick Facts

  • Positions available nationwide
  • Competitive salary with yearly increases
  • Comprehensive on-the-job training
  • Full support towards professional qualifications

Full Support

Our business leaders will commit their time to helping you develop. The relationships you build give you an incredible opportunity to soak up valuable experiences and knowledge first hand. Here are some of the most important touchpoints at the start of your CG career:

  • Your Apprentice network – you’ll meet Apprentices from all areas of CG in the UK, helping you navigate our business and grow a support network from day one.
  • Business seniors – many experienced colleagues will be actively interested and involved in your development.
  • Your mentor – an experienced colleague who can help you out with career guidance, specific issues or any general thoughts or queries you have.

Application Process

  1. Online Application – Send a copy of your CV by clicking the “Apply Now” button below, outlining which career stream you would like to follow and why you feel you would be a good candidate.
  2. Interview – In some instances, you may be invited to a final formal interview which will focus on your knowledge about our business and the industry, as well as your motivation and commitment.
  3. Offer – We will make a decision quickly, taking into consideration your performance throughout the process. You will receive a phone call with the details of the offer.
  4. Welcome Day – Once you have completed your paperwork, you will be invited to a Welcome Day to meet other apprentices and members of your team.

Our Requirements

  • Minimum five A* – C grade GCSEs including English and Maths.
  • Numeracy, an analytical mind and consultancy skills.
  • Excellent verbal and written communication skills.
  • True understanding of the value of customer service.
  • Clear aptitude for teamwork, planning and organising.
  • Keen desire to build on your basic understanding of the requirement of insurance business and progress quickly in your career.

Summary

Work alongside our business leaders to improve processes and functions that will enable CG to compete with the biggest names in Insurance. Develop your project management skills to oversee the completion of vital tasks whilst studying toward professional qualifications.

Why Become a CG Apprentice?

Start work or carry on studying? The CG apprenticeship scheme lets you enjoy the best of both worlds; the opportunity to develop vital skills in the workplace and earn a competitive salary while you learn. It’s the ideal headstart in your career at a family owned business.

As an apprentice, you’ll be a permanent CG employee, working in insurance from day one. We are looking for enthusiastic individuals who have potential and a hunger to learn as you are the future of our business. So we’ll prepare you fully for success with early responsibility and ongoing development. By learning on the job, you’ll quickly become a technical specialist with the business knowledge to help our account managers and clients.

Quick Facts

  • Positions available nationwide
  • Competitive salary with yearly increases
  • Comprehensive on-the-job training
  • Full support towards professional qualifications

Full Support

Our business leaders will commit their time to helping you develop. The relationships you build give you an incredible opportunity to soak up valuable experiences and knowledge first hand. Here are some of the most important touchpoints at the start of your CG career:

  • Your Apprentice network – you’ll meet Apprentices from all areas of CG in the UK, helping you navigate our business and grow a support network from day one.
  • Business seniors – many experienced colleagues will be actively interested and involved in your development.
  • Your mentor – an experienced colleague who can help you out with career guidance, specific issues or any general thoughts or queries you have.

Application Process

  1. Online Application – Send a copy of your CV by clicking the “Apply Now” button below, outlining which career stream you would like to follow and why you feel you would be a good candidate.
  2. Interview – In some instances, you may be invited to a final formal interview which will focus on your knowledge about our business and the industry, as well as your motivation and commitment.
  3. Offer – We will make a decision quickly, taking into consideration your performance throughout the process. You will receive a phone call with the details of the offer.
  4. Welcome Day – Once you have completed your paperwork, you will be invited to a Welcome Day to meet other apprentices and members of your team.

Our Requirements

  • Minimum five A* – C grade GCSEs including English and Maths.
  • Numeracy, an analytical mind and consultancy skills.
  • Excellent verbal and written communication skills.
  • True understanding of the value of customer service.
  • Clear aptitude for teamwork, planning and organising.
  • Keen desire to build on your basic understanding of the requirement of insurance business and progress quickly in your career.
Apply Now
Underwriting

Branch Supervisor – Wakefield Branch

Clegg Gifford Group Wakefield

Summary

We have a great opportunity to join our busy team in Wakefield.  We are looking for motivated candidates looking to work with a friendly, customer driven team.

Responsibilities

About the role

  • Daily organisation of workloads within the Team ensuring deadlines and SLA’s are met in accordance with company policies and any agreed binding authority agreements.
  • Management, Training and Development of the Team.
  • Obtain and review Monthly MI and feedback into the CG Management.
  • Review QC feedback and implement any actions required.
  • Manage & record one on one’s on a monthly basis and provide summary reports.
  • Referral point for risks and queries from the Teams.
  • Be hands on when necessary and work directly with customers to quote or make adjustments to appropriate risks within your granted authority limits.
  • Handle complaints in line with the current process
  • Work with the Management Team to ensure efficient work processes are adhered to and SLAs/deadlines met.
  • Ensure there is fairness to our customers through procedures, whilst ensuring clear communication with both our internal and external customers, people and partners.

Product and Technical Knowledge

  • Technical knowledge of the Clegg Gifford product range, including understanding of the coverage provisions, exclusions and conditions of the policy wordings.
  • An understanding of the legal principles of insurance and insurance contracts including Clegg Gifford’s obligations to insurers

Skills and Competencies

  • Excellent communication skills with the ability to adapt your style to each customer
  • Manage time effectively; ability to work under pressure and to meet deadlines
  • Strong leadership qualities
  • Analytical and a problem solver
  • Works with a high degree of accuracy in all tasks
  • Highly organised with an ability to prioritise and deliver allocated risks
  • Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and Jersey Financial Services Commission (JFSC)
  • Be positive, enthusiastic and motivational about what you do

Qualifications

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first.

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. You will based in the office and  at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.​

Summary

We have a great opportunity to join our busy team in Wakefield.  We are looking for motivated candidates looking to work with a friendly, customer driven team.

Responsibilities

About the role

  • Daily organisation of workloads within the Team ensuring deadlines and SLA’s are met in accordance with company policies and any agreed binding authority agreements.
  • Management, Training and Development of the Team.
  • Obtain and review Monthly MI and feedback into the CG Management.
  • Review QC feedback and implement any actions required.
  • Manage & record one on one’s on a monthly basis and provide summary reports.
  • Referral point for risks and queries from the Teams.
  • Be hands on when necessary and work directly with customers to quote or make adjustments to appropriate risks within your granted authority limits.
  • Handle complaints in line with the current process
  • Work with the Management Team to ensure efficient work processes are adhered to and SLAs/deadlines met.
  • Ensure there is fairness to our customers through procedures, whilst ensuring clear communication with both our internal and external customers, people and partners.

Product and Technical Knowledge

  • Technical knowledge of the Clegg Gifford product range, including understanding of the coverage provisions, exclusions and conditions of the policy wordings.
  • An understanding of the legal principles of insurance and insurance contracts including Clegg Gifford’s obligations to insurers

Skills and Competencies

  • Excellent communication skills with the ability to adapt your style to each customer
  • Manage time effectively; ability to work under pressure and to meet deadlines
  • Strong leadership qualities
  • Analytical and a problem solver
  • Works with a high degree of accuracy in all tasks
  • Highly organised with an ability to prioritise and deliver allocated risks
  • Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and Jersey Financial Services Commission (JFSC)
  • Be positive, enthusiastic and motivational about what you do

Qualifications

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first.

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. You will based in the office and  at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.​

Apply Now
Underwriting

Insurance Broker – Aberdeen Branch

Clegg Gifford Group Aberdeen

Summary

We have a great opportunity to join our small but  busy team in Aberdeen.  We are looking for motivated candidates looking to work with a friendly, customer driven team.

Responsibilities

About the role

  • Deliver excellent customer service customer whilst meeting customer requirements efficiently & effectively.
  • Understand the processes and procedures required to provide quotations & put forward suitable products to meet the clients demands and needs
  • Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
  • Calculate New Business premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
  • Ensure that telephone calls are answered & dealt with promptly & efficiently.
  • Maintain thorough and accurate records of all customer interactions.
  • Identify complaints and refer to the necessary complaint handler.
  • Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
  • The role is full-time, working 35.00 hours per week, Monday – Friday 9am-5pm

Qualifications

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first.

You will be:

  • Required to understand the legal principles of insurance and insurance contracts including Clegg Gifford’s obligations to insurers.
  • Required to understand technical knowledge of the Clegg Gifford product range, including understanding of the coverage provisions, exclusions, and conditions of the policy wordings.
  • Excellent communication skills with the ability to adapt your style to each customer
  • Be energetic and have a positive approach to problem solving
  • Ability to work alone and as part of a team
  • Strong team ethic
  • Strong negotiation and interpersonal skills
  • Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. You will based in the office and  at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.​

Summary

We have a great opportunity to join our small but  busy team in Aberdeen.  We are looking for motivated candidates looking to work with a friendly, customer driven team.

Responsibilities

About the role

  • Deliver excellent customer service customer whilst meeting customer requirements efficiently & effectively.
  • Understand the processes and procedures required to provide quotations & put forward suitable products to meet the clients demands and needs
  • Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
  • Calculate New Business premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
  • Ensure that telephone calls are answered & dealt with promptly & efficiently.
  • Maintain thorough and accurate records of all customer interactions.
  • Identify complaints and refer to the necessary complaint handler.
  • Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
  • The role is full-time, working 35.00 hours per week, Monday – Friday 9am-5pm

Qualifications

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first.

You will be:

  • Required to understand the legal principles of insurance and insurance contracts including Clegg Gifford’s obligations to insurers.
  • Required to understand technical knowledge of the Clegg Gifford product range, including understanding of the coverage provisions, exclusions, and conditions of the policy wordings.
  • Excellent communication skills with the ability to adapt your style to each customer
  • Be energetic and have a positive approach to problem solving
  • Ability to work alone and as part of a team
  • Strong team ethic
  • Strong negotiation and interpersonal skills
  • Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. You will based in the office and  at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.​

Apply Now
Underwriting

Insurance Broker – Edinburgh Branch

Clegg Gifford Group Edinburgh

Summary

We have a great opportunity to join our busy team in Edinburgh.  We are looking for motivated candidates looking to work with a friendly, customer driven team.

Responsibilities

  • Deliver excellent customer service customer whilst meeting customer requirements efficiently & effectively
  • Understand the processes and procedures required to provide quotations & put forward suitable products to meet the clients demands and needs
  • Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
  • Calculate New Business premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
  • Ensure that telephone calls are answered & dealt with promptly & efficiently.
  • Maintain thorough and accurate records of all customer interactions.
  • Identify complaints and refer to the necessary complaint handler.
  • Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
  • Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
  • The role is full-time, working 35.00 hours per week, Monday – Friday 9am-5pm

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first.

You will be:

  • Required to understand the legal principles of insurance and insurance contracts including Clegg Gifford’s obligations to insurers
  • Required to understand technical knowledge of the Clegg Gifford product range, including understanding of the coverage provisions, exclusions, and conditions of the policy wordings.
  • Excellent communication skills with the ability to adapt your style to each customer
  • Be energetic and have a positive approach to problem solving
  • Ability to work alone and as part of a team
  • Strong team ethic
  • Strong negotiation and interpersonal skills
  • Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. You will based in the office and  at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.​

Summary

We have a great opportunity to join our busy team in Edinburgh.  We are looking for motivated candidates looking to work with a friendly, customer driven team.

Responsibilities

  • Deliver excellent customer service customer whilst meeting customer requirements efficiently & effectively
  • Understand the processes and procedures required to provide quotations & put forward suitable products to meet the clients demands and needs
  • Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
  • Calculate New Business premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
  • Ensure that telephone calls are answered & dealt with promptly & efficiently.
  • Maintain thorough and accurate records of all customer interactions.
  • Identify complaints and refer to the necessary complaint handler.
  • Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
  • Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
  • The role is full-time, working 35.00 hours per week, Monday – Friday 9am-5pm

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first.

You will be:

  • Required to understand the legal principles of insurance and insurance contracts including Clegg Gifford’s obligations to insurers
  • Required to understand technical knowledge of the Clegg Gifford product range, including understanding of the coverage provisions, exclusions, and conditions of the policy wordings.
  • Excellent communication skills with the ability to adapt your style to each customer
  • Be energetic and have a positive approach to problem solving
  • Ability to work alone and as part of a team
  • Strong team ethic
  • Strong negotiation and interpersonal skills
  • Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. You will based in the office and  at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.​

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