Commercial Telemarketer

Purpose

To contact new prospects via outbound and inbounds calls to obtain quotations for retail branches and will focus specifically on Commercial insurance.

We are looking for a candidate who is willing to learn, flexible, self-motivated, driven and delivers excellent customer service.

Key Responsibilities

  • Adhere to all company policies and procedures.
  • Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
  • Delivering good outcomes for customers and putting the customer’s interests first.
  • Ensure the customer understands what we sell and support the customer in anyway you can.
  • Prospecting clients via inbound and outbound calls.
  • Searching for local business close to branches.
  • Ask pertinent questions to understand the customer’s requirements.
  • Record the customers personal information accurately on the database.
  • Go the “extra mile” to meet quote targets.

Conduct Rules

  • You must act with integrity.
  • You must act with due skill, care and diligence.
  • You must be open and cooperative with the FCA, the PRA and other regulators.
  • You must pay due regard to the interests of customers and treat them fairly.
  • You must observe proper standards of market conduct.
  • You must act to deliver good outcomes for retail customers.

Skills and Competencies

  • Excellent communication skills, including effective communication with clients and insurers.
  • Ability to manage time effectively, work under pressure and meet deadlines.
  • Excellent timekeeping and presentation of self & work.
  • Strong interpersonal and negotiation skills.
  • Articulate & Numerate.
  • Analytical and ability to solve problems.
  • Excellent attention to detail.
  • Highly organised with an ability to prioritise and deliver allocated tasks.
  • Ability to work alone and as part of a team.
  • Positive can-do attitude and strong team ethic.
  • Able to remain patient and handle customer objections.
  • Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).
  • Be positive, enthusiastic and motivational about what you do!

Experience

  • Previous sales experience via telephone or face to face.

Qualifications

  • GCSEs at grades 9 to 4 including English and Maths.
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