Systems Support Analyst


As System Support Analyst, you will join the system development team where the focus is to maintain, design, develop and test software to enhance the functionality of business applications.

Key Responsibilities

  • Adhere to all company policies and procedures.
  • Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
  • Delivering good outcomes for customers and putting the customer’s interests first.
  • Ensure the customer understands what we sell and support the customer in anyway you can.
  • Monitor and maintain the key business applications most notably Open GI.
  • Designing and developing software enhancements.
  • Engage in development projects with other departments and stakeholders.
  • Documenting system developments and processes.
  • Providing technical support on the applications.

Conduct Rules

  • You must act with integrity.
  • You must act with due skill, care and diligence.
  • You must be open and cooperative with the FCA, the PRA and other regulators.
  • You must pay due regard to the interests of customers and treat them fairly.
  • You must observe proper standards of market conduct.
  • You must act to deliver good outcomes for retail customers.

Skills and Competencies

  • Excellent communication skills.
  • Ability to manage time effectively, work under pressure and meet deadlines.
  • Excellent timekeeping and presentation of self & work.
  • Strong interpersonal and negotiation skills.
  • Articulate & Numerate.
  • Analytical and ability to solve problems.
  • Excellent attention to detail.
  • Highly organised with an ability to prioritise and deliver allocated tasks.
  • Ability to work alone and as part of a team.
  • Positive can-do attitude and strong team ethic.
  • Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).
  • Be positive, enthusiastic and motivational about what you do!


  • Excellent understanding of Open GI Core and the different parts of the application.
  • Previous experience in development of Open GI is necessary.
  • 2 or more years insurance related experience.


  • GCSEs at grades 9 to 4 including English and Maths.
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