Lacey Victory is one of the Claims Team Leaders, working within the company for over 12 years starting as a claims enquiries call operator. Lacey has worked in all aspects of claims over the years to her current role. Lacey is a confident and sociable individual, always looking to assist and progress her team in […]

Kelly Banfield, is the Head of claims Administration, she has work in the insurance industry for over 17 years, in both handling claims and running the busy administration team. Kelly, has a keen eye for detail and is very process minded in her approach.

Ian Akehurst is the Claim Systems Manager, overseeing the design and development of the Claims Department’s IT system.  With more than a decade of experience handling claims, Ian is now using this background knowledge alongside a belief in user focussed design, to help guide his team to deliver an industry leading claim management system.

David Herbert is the current Head of Quality Control (QC) for Claims and Underwriting, having been promoted from his QC claims management role in 2020.  He has worked at Clegg Gifford and Tradex for almost 10 years having started off as a senior reviewer within claims.

Graham Lee is the Counter Fraud Claims Manager. An Accredited Counter Fraud Specialist with over 30 years’ experience in the industry. He has worked at both Clegg Gifford & Tradex for over 15 years and has held a variety of Managerial roles within the Claims Department during this time. Graham is passionate about fraud and […]

Jon Banfield is the Head of Claims with over 25 years of experience within the Insurance market. He started out as a Junior Claims Handler and has made his way steadily to his current role. Jon is a confident and able individual who applies knowledge and skills to new and existing working practices whenever required.